Privacy Policy — 1slot Data Protection

1.Data Controller Details

1slot.win is the data controller responsible for the personal information collected through this Platform. References to "1slot", "we", "us", or "our" in this Privacy Policy refer to the operator of the 1slot Platform. For all privacy-related queries and data subject requests, please contact us at [email protected].

1slot operates under applicable international gaming authority licensing and processes personal data in accordance with obligations imposed by those licences, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

2.Personal Data We Collect

We collect personal data in the following categories, depending on how you interact with the 1slot Platform:

2.1 Registration Data

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Email address
• Country and city of residence
• Chosen username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued identity document (e.g., Malaysian MyKad — front and back)
• Selfie photograph for liveness verification
• Proof of address documentation where required
• Source of funds documentation for large deposits or as required by AML procedures

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., last four digits of bank account, e-wallet account reference — not full payment credentials)
• USDT TRC20 wallet addresses used for cryptocurrency deposits
• Transaction history and account balance records

2.4 Gaming Activity Data

• Game session records, bet amounts, game outcomes, and win/loss history
• Sports betting selections and wager history
• Bonus and promotion utilisation records
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session timestamps and login activity logs
• Cookies and similar tracking technology data (see Section 6)

2.6 Communications Data

• Support chat transcripts and email correspondence
• Responses to promotions, surveys, or feedback requests

3.How We Use Your Personal Data

1slot uses the personal data we collect for the following purposes:

Purpose	Data Categories Used
Account creation and authentication	Registration data, device data
Age verification and KYC compliance	Registration data, KYC/identity data
Processing deposits and withdrawals	Financial data, KYC data
Anti-money laundering and fraud prevention	Financial data, KYC data, gaming activity data
Delivering gaming services and recording outcomes	Gaming activity data, financial data
Customer support	Registration data, communications data, account data
Responsible gaming monitoring and intervention	Gaming activity data, financial data, communications data
Personalised promotions and bonuses	Registration data, gaming activity data
Security monitoring and platform integrity	Technical data, gaming activity data, financial data
Regulatory reporting and licensing compliance	All categories as required by applicable law

4.Legal Bases for Processing

We rely on the following legal bases to process your personal data:

• Contract performance: Processing necessary to deliver the services you have requested, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations imposed by our gaming licence.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our interests do not override your rights.
• Consent: Processing for marketing communications and optional personalisation features, where you have provided explicit consent that may be withdrawn at any time.

5.Sharing Your Personal Data

1slot does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary:

• KYC and identity verification providers: Third-party services that perform document and liveness verification to satisfy our age and identity verification obligations.
• Payment service providers: Licensed payment processors facilitating e-wallet (Touch 'n Go, Boost, GrabPay), FPX bank transfer, and cryptocurrency transactions. These providers operate under their own privacy and security obligations.
• Game content providers: Licensed game suppliers such as Evolution Gaming, Pragmatic Play, PG Soft, and Microgaming, who receive session data necessary to deliver and log game outcomes.
• IT and hosting infrastructure providers: Cloud infrastructure and hosting partners operating under strict data processing agreements.
• Regulatory and licensing authorities: We disclose player data to our licensing authority and to law enforcement agencies where required by law, court order, or regulatory instruction.
• AML compliance services: Third-party transaction monitoring and fraud prevention systems that process financial and account data to detect money laundering and fraud patterns.

All third-party data processors engaged by 1slot are subject to contractual data processing terms that require them to maintain appropriate security standards and process data only as instructed.

6.Cookies & Tracking Technologies

1slot uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including session management, authentication state, and security tokens. These cannot be disabled without affecting core Platform functionality.
• Analytics cookies: Used to understand how players navigate the Platform — which pages are visited, how long sessions last, and where technical issues occur. This data is aggregated and not linked to individual identities for analytical purposes.
• Personalisation cookies: Used to remember your preferences such as language settings, last visited game category, and responsible gaming tool configurations.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of marketing campaigns, where consent has been provided.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to log in and use the Platform normally.

7.Data Retention

1slot retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of 5 years following account closure, as required by applicable AML legislation and gaming licence conditions.
• Transaction and financial records: Retained for a minimum of 5 years following the relevant transaction date.
• Gaming activity logs: Retained for a minimum of 3 years following the session date, and for longer where subject to an active investigation or dispute.
• Support communications: Retained for 2 years following resolution of the relevant matter, unless they relate to an ongoing dispute.
• Marketing consent records: Retained for the duration of your account and for 1 year following withdrawal of consent.

Following the applicable retention period, personal data is securely deleted or anonymised.

8.Security Measures

1slot implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• All data transmission between your browser and 1slot servers is encrypted using TLS 1.2 or above (HTTPS);
• Account passwords are stored using industry-standard hashing algorithms — plaintext passwords are never stored or transmitted;
• Two-factor authentication (2FA) is available and strongly recommended for all accounts;
• Access to personal data within 1slot's systems is restricted to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing are conducted on the Platform infrastructure;
• Login activity monitoring flags and alerts on unusual access patterns;
• KYC documents are stored in encrypted form with restricted access controls.

9.Your Data Rights

Subject to applicable law and our legal obligations (including AML retention requirements), you have the following rights regarding your personal data held by 1slot:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that data subject to legal retention obligations (e.g., AML requirements) cannot be deleted until the applicable retention period expires.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, such as where you contest the accuracy of data we hold.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days. Identity verification may be required before we can process your request.

10.Children and Minors

The 1slot Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately close the account and delete the associated personal data, subject to any applicable legal retention obligations.

If you believe that a minor has registered a 1slot account or provided personal data to the Platform, please contact us immediately at [email protected].

11.Changes to This Privacy Policy

1slot reserves the right to update or amend this Privacy Policy at any time. Where amendments are material — for example, where we introduce new purposes for processing, new categories of data, or new third-party sharing arrangements — we will notify registered players by email to their registered address and by a prominent notice on the Platform at least 7 days before the changes take effect.

Continued use of the 1slot Platform after amended policy terms have come into effect constitutes your acknowledgement of those changes. We recommend reviewing this page periodically. The "Last updated" date at the top of this page reflects when the most recent revision was made.

12.Contact & Data Subject Requests

All privacy-related enquiries, data subject access requests, consent withdrawal notices, and complaints should be directed to our support team: